We deliver most goods usually within 2 working days of receiving the order, by courier, signed for, to either your home address or an alternative delivery address, whichever you prefer. Orders for shaped glass from your own template or custom made glass will usually also be delivered within 2 working days but are excluded from our Returns Policy.
We will only deliver to England, Wales and Scottish Lowland addresses for the sum of £6.98. We can also deliver to Scottish Highlands and Islands, the Isle of Wight, the Isle of Man, and Northern Ireland for the sum of £16.50. Unfortunately we are unable to deliver to Southern Ireland.
An invoice will be emailed to your designated email address.
Please provide your telephone number when ordering. This is only used for queries by us or if our delivery company need to contact you with regard to the order delivery.
We do not store credit card details nor do we share customer details with any 3rd parties.
We have very few returns, but when we do we offer a 14-day money back policy excluding postage. (template and custom made glass cannot be returned). Please email us to confirm your return before sending the goods in the original packaging unused and undamaged back to us, and we will refund your money to you within 3-5 days of receiving the item(s). Please gain proof of postage for all returns. Postage will only be refunded if the goods are either faulty or we have sent the wrong goods to you.
Please contact us by email where possible, which will enable us to give you a timely reply.
ADS Stove Spares & Repairs
VAT No. GB917 2393 18
Tel: 01664 820269.
Terms and Conditions
When you order with us you agree to our terms and conditions which are detailed below:-
When you receive your order we ask that you check the order when it arrives. If you have not checked the order please sign for it as “unseen” or “unchecked”. If anything is damaged please let us know as soon as possible.
If something faulty has been sent to you or you receive incorrect goods, we will ask you to return the goods to us for inspection and we will of course refund the postage to you. Please let us know within 3 days of receiving the goods. Replacement goods will be sent to you as soon as we receive your package.
We are not liable for any costs incurred by you or any loss of earnings. i.e. if a delivery of goods is delayed and you have to re-book an installer, then we are not liable for any extra charges that the installer may charge you or any loss of earnings as a result of you taking time off work to accept a delivery, even if it is late.
All prices shown on our website include VAT at the prevailing rate. Although we make every effort to keep our price information up to date mistakes are possible although a rarity. Where a price has been incorrectly shown we will let you know as soon as possible. You will be entitled to cancel the order if you find that the price is higher than expected.
We describe products as best we can on our website and give a lot of useful information and instruction about them. We try to keep our information up to date however details can change. Pictures of products on our website are designed to give you an idea of what the product looks like but you might find that the product looks slightly different in your home. The content of the pages on our website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. Information or materials on this website is used entirely at your own risk, for which we will not be liable.
This website is owned by or licensed to us. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document or use the content without our written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.